Open For Business

Terms  & Conditions

Doing Business the Right Way


We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly. 

These Terms and Conditions for your use of our website are governed by UK law and you submit to the non-exclusive jurisdiction of the UK court.

These terms and conditions replace all other Terms and Conditions previously applicable to the use of our website. 


We have used our best endeavours to ensure that our website complies with UK law. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. 

Availability of our Website 

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device. 


The Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. Our privacy policy applies only to the information we collect on the Website. We encourage you to read the privacy policies of other websites you link to from the Website. 

Use of Cookies 

As a result of viewing this website some information may become stored upon your computer. This information may be in the form of a 'cookie' or similar file which may help in many ways for instance to improve the content of the website or to improve the matching of users interests or preferences. If you do not want a cookie to be stored in your computer, most Internet browsers have functions to erase cookies from the computer's hard drive or to block all cookies or to receive a warning before a cookie is stored. You are welcome to use such facilities to prevent the installation of any cookie but by accessing our website you consent to's use of any information gathered for the purposes mentioned above. 

Information provided by you 

The following applies to any information you provide to us, for example during any registration or ordering process: 

You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us or our sub-contractors. If you obtain or choose to buy Products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these Terms and Conditions as 'Personal Information'; You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our website will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services.

Personal information that you supply to enable us to create a bespoke poem on your behalf will be treated as confidential. We respect that you are sharing precious memories with and will use this solely for that poem. 

Feedback that you provide may be used on the Testimonial page of the website and in marketing material where we may use your first name and country only. You must let us know if you would like us to use a different first name.


Lucy Fry Bespoke Poetry guarantees never to disclose your personal information to any third party. We will only contact you if we have questions regarding your order. Lucy Fry Bespoke Poetry may wish to e-mail you from time to time informing you of special offers and new products. 


The entire liability of Lucy Fry Bespoke Poetry under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products. 


We have taken great measures to ensure that your visit to is an excellent one and that your privacy is constantly respected. Online payment is provided in a secure environment and our online store is maintained on a secure server. All credit and debit transactions are processed by paypal . We cannot guarantee the security of data you send us by email; therefore it is advisable not to send payment information by this method. You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify Lucy Fry Bespoke Poetry immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention. 

Users Responsibilities 

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output. 


The contents of the Website and the Website as a whole are intended solely for personal, non-commercial use. No Extraction of Data or Other Information from the Website. Any extraction from the Lucy Fry Bespoke Poetry Site without the written consent of Lucy Fry Bespoke Poetry in hard copy with original signature by a Manager of Lucy Fry Bespoke Poetry is strictly prohibited. We maintain the copyright over work produced by Lucy Fry Bespoke Poetry for you; however, we will uphold our respect for your privacy and will not use your work for any commercial purposes without your permission. We will always contact you to ask for your approval in using your poem or design, on our website or for any additional marketing activity. We respect your decision to refuse. 

Feedback & Complaints 

If you have any complaints, you should direct them to us via e-mail at

Refunds & Cancellations 

Upon receipt of your order we commence working on your bespoke ode immediately. The service that is provided by and that you are purchasing from is our time and effort to create a bespoke ode and the delivery of that ode in PDF or text format via email. Each ode is unique and the content is subjective therefore no refunds will be given should you be dissatisfied with the content and or format of the ode. In exceptional circumstances we may agree to make two amendments to final drafts.

The completed ode will be delivered via email in a PDF format. Should you have difficulties receiving the ode, upon contacting us we will endeavour to deliver the ode to you via an email in text format. Should you still not be able to receive the ode we will make it available as a download from the website and as such no refund will be given.

You warrant that upon placing an order you have supplied a valid email address and are able to access the website across the Internet with no filtering restrictions that would impede your ability to access PDF and or text files either by emails that you receive or as a download from the website. In addition no refund will be given should you change or cancel your supplied email address, ISP and or Internet connection or make any other changes that would impede our ability to send the completed ode to you via email or available as a download from the website.

We have tested that the PDF and or text document is accessible using the minimum system requirements above. Therefore no refunds will be given should you be unable to access and or view the content of the ode if we are able to verify that it is accessible on a system that meets the minimum standards as described above.

Competition Rules
From time to time we may run competitions.  For all competitions,  the Judges decision is final, and no correspondence will be entered into. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason. The prize cannot be exchanged for its monetory value, cash or anything else. The winner must provide some information on the subject matter of the winning ode. The name of the winner will be published on this website. Entrants are responsible for providing a correct contact email address. Lucy Fry Bespoke Poetry reserves the right to amend these rules at any time


Odes are created with the information provided by you. Contents of the odes are intended to be both humourous and touching and are in no way malicious or intended to offend or defame.